If you would like to exchange something you bought from us or need a different size we will exchange it within 14 days. Panties, thongs, teddies and shorts are excluded if they have been worn or show obvious signs of having been tried on. This is a health code law. It is illegal for us to take back any item that has had direct skin contact with a person's genitals. Makes sense, who wants to buy used underwear? Again, please contact us if you need help selected a size or would like more info on our return/exchange policy.

If you get an item that is defective right out of the box we will exchange it, no charge for shipping at all. You must contact us within 14 days of delivery however. 

You must send back the item(s) you wish to return/exchange with a copy of your receipt. Once they have been inspected and are in new, unworn condition with all original tags and packaging we will refund your money or ship you the new items. For exchanges, If there is a price difference between the new and old items we will need payment of that amount before we can ship the replacement items. Items that have been worn or are damaged while or due to being worn will not be refunded or exchanged. No exceptions This is a health code issue. You must email as soon as possible if you need to make a return and so we can provide you with the RMA # and shipping info.